Technical Support Manager / Supervisor
What Does a Professional in this Career Do?
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
Job Outlook
There were 330 Technical Support Manager / Supervisor job postings in North Carolina in the past year and 8738 in the United States.
In combination with other careers in the Computer Support Specialist industry, which includes the Technical Support Manager / Supervisor career, the following graph shows the number of people employed for each year since 2015:
Salary
Many new Technical Support Manager / Supervisor jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $77,614.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $77,952.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Technical Support Manager / Supervisor postings in the United States in the past year were lower than $56,776.
Education and Experience
Posted Technical Support Manager / Supervisor jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 44.14% |
| Master's Degree | 6.81% |
| Doctoral Degree | 0.64% |
| Other | 15.35% |
Posted Technical Support Manager / Supervisor jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 30.45% |
| 3 to 5 years | 51.52% |
| 6 to 8 years | 10.8% |
| 9+ years | 7.23% |
Skills
Below are listings of the most common general and specialized skills Technical Support Manager / Supervisor positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Communication (52.76%)
- Customer Service (46.53%)
- Management (39.96%)
- Operations (34.17%)
- Troubleshooting (Problem Solving) (32.46%)
- Leadership (30.29%)
- Problem Solving (28.66%)
- Detail Oriented (17.86%)
- Writing (16.87%)
- Interpersonal Communications (15.55%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Technical Support (47.55%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Workflow Management (14.07%)
- Continuous Improvement Process (11.94%)
- Operating Systems (13.01%)
- Computer Science (15.82%)
- Key Performance Indicators (KPIs) (14.82%)
- Marketing (8.74%)
- Help Desk Support (15.14%)
- Auditing (6.61%)
- Customer Support (30.44%)
- Customer Relationship Management (11.21%)
- Call Center Experience (9.55%)
- Project Management (17.36%)
- Technical Services (5.86%)
- Process Improvement (13.55%)
Alternative Job Titles
Sometimes employers post jobs with Technical Support Manager / Supervisor skills but a different job title. Some common alternative job titles include:
- Technical Support Manager
- Customer Support Manager
- Technical Support Technician
- Digital Media Coordinator
- Technical Support Supervisor
- Support Supervisor
- IT Customer Support Manager
- Support Services Supervisor
- Technology Support Manager
- Technical Support Representative
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
Common Employers
Here are the employers that have posted the most Technical Support Manager / Supervisor jobs in the past year along with how many they have posted.
United States
- TEKsystems (89)
- Renaissance (88)
- Pearson Education (72)
- Invenergy (64)
- Insight Global (63)
- Motorola Solutions (60)
- Allegis Group (59)
- HealthEdge (47)
- Cyberark (37)
- Cleo (34)
North Carolina
- TechSpace Solutions (6)
- Lenovo (5)
- University of North Carolina (5)
- North Carolina A&T State University (5)
- TEKsystems (5)
- Mountain Air Cargo (5)
- Allegis Group (5)
- Smithfield's Chicken 'N Bar-B-Q (5)
- Old Dominion Freight Line (4)
- AkzoNobel (4)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.