Technical Support Engineer / Analyst
What Does a Professional in this Career Do?
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Job Outlook
There were 3076 Technical Support Engineer / Analyst job postings in North Carolina in the past year and 87212 in the United States.
In combination with other careers in the Computer Support Specialist industry, which includes the Technical Support Engineer / Analyst career, the following graph shows the number of people employed for each year since 2015:
Salary
Many new Technical Support Engineer / Analyst jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $68,219.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $64,973.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Technical Support Engineer / Analyst postings in the United States in the past year were lower than $52,760.
Education and Experience
Posted Technical Support Engineer / Analyst jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 36.83% |
| Master's Degree | 4.52% |
| Doctoral Degree | 1.12% |
| Other | 21.33% |
Posted Technical Support Engineer / Analyst jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 47.69% |
| 3 to 5 years | 41.34% |
| 6 to 8 years | 6.41% |
| 9+ years | 4.55% |
Skills
Below are listings of the most common general and specialized skills Technical Support Engineer / Analyst positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Troubleshooting (Problem Solving) (55.33%)
- Communication (47.46%)
- Customer Service (43.86%)
- Problem Solving (30.94%)
- Management (26.68%)
- Operations (19.95%)
- Microsoft Office (18.64%)
- Detail Oriented (16.29%)
- Information Technology (15.54%)
- Writing (14.55%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Active Directory (18.5%)
- Technical Support (46.58%)
- Operating Systems (24.87%)
- Microsoft Windows 10 (9.14%)
- Help Desk Support (22.25%)
- Peripheral Devices (15.83%)
- Computer Hardware (15.51%)
- Issue Tracking (13.91%)
- Information Technology Infrastructure Library (5.97%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Microsoft Azure (6.24%)
- Computer Networks (5.26%)
- Computer Science (20.47%)
- Linux (8.2%)
- Customer Support (12.76%)
- Microsoft Office 365 (10.64%)
- Project Management (11.67%)
- ServiceNow (9.45%)
Distinguishing Skills
A skill that may distinguish a subset of the occupation.
- Azure Active Directory (2.08%)
- Hardware Troubleshooting (7.21%)
- End-User Training And Support (7.86%)
- Software Installation (6.9%)
- Dynamic Host Configuration Protocol (DHCP) (4.36%)
- Desktop Support (11.52%)
- Local Area Networks (8.34%)
- Group Policy (2.93%)
- Mac OS (7.53%)
- Virtual Private Networks (VPN) (7.14%)
- Remote Access Systems (3.73%)
- TCP/IP (6.38%)
- Microsoft Intune (Mobile Device Management Software) (4.44%)
- Wide Area Networks (5.11%)
- User Accounts (4.23%)
- Hyper-V (1.39%)
- Networking Hardware (5.3%)
- IT Service Management (7.57%)
- Network Troubleshooting (7.58%)
Salary Boosting Skills
A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed.
- Microsoft Windows 10 (22.32%)
- Dynamic Host Configuration Protocol (DHCP) (10.66%)
- Operating Systems (60.74%)
- Hyper-V (3.4%)
- Virtual Private Networks (VPN) (17.43%)
- Network Troubleshooting (18.51%)
- TCP/IP (15.57%)
- Wide Area Networks (12.49%)
Alternative Job Titles
Sometimes employers post jobs with Technical Support Engineer / Analyst skills but a different job title. Some common alternative job titles include:
- IT Support Specialist
- Technical Support Specialist
- IT Support Technician
- Technical Support Engineer
- Technical Support Analyst
- IT Support Analyst
- IT Technician
- IT Supporter
- IT Support Engineer
- Implementation Specialist
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Help Desk Technician / Analyst
- IT Administrator
- Technical Support Manager / Supervisor
- Systems Administrator
- Network Support Technician
- Windows Administrator
Common Employers
Here are the employers that have posted the most Technical Support Engineer / Analyst jobs in the past year along with how many they have posted.
United States
- Allegis Group (1243)
- TEKsystems (1048)
- Apple (838)
- Robert Half (708)
- Insight Global (629)
- Merit America (593)
- Toro (538)
- Amazon (509)
- Volt (485)
- Cai (370)
North Carolina
- Npower (Nonprofit) (78)
- Allegis Group (72)
- TEKsystems (60)
- University of North Carolina (44)
- State of North Carolina (41)
- MasTec (28)
- Cynet Systems (27)
- Insight Global (22)
- Guilford County Schools (20)
- Lenovo (19)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.