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Information Technology | Technical Support Engineer / Analyst

Technical Support Engineer / Analyst

What Does a Professional in this Career Do?

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

Job Outlook

There were 3062 Technical Support Engineer / Analyst job postings in North Carolina in the past year and 88535 in the United States.

In combination with other careers in the Computer Support Specialist industry, which includes the Technical Support Engineer / Analyst career, the following graph shows the number of people employed for each year since 2015:

Salary

Many new Technical Support Engineer / Analyst jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.

National

The average estimated salary in the United States for this career, based on job postings in the past year, is $68,219.

State

The average estimated salary in North Carolina for this career, based on job postings in the past year, is $64,973.

Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Technical Support Engineer / Analyst postings in the United States in the past year were lower than $52,760.

Education and Experience

Posted Technical Support Engineer / Analyst jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.

Education LevelPercentage
Associate's Degree0%
Bachelor's Degree36.96%
Master's Degree4.56%
Doctoral Degree1.16%
Other21.18%

Posted Technical Support Engineer / Analyst jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.

Years of ExperiencePercentage
0 to 2 years47.57%
3 to 5 years41.72%
6 to 8 years6.29%
9+ years4.42%

Skills

Below are listings of the most common general and specialized skills Technical Support Engineer / Analyst positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.

Baseline Skills

A skill that is required across a broad range of occupations, including this one.

  • Troubleshooting (Problem Solving) (55.25%)
  • Communication (47.16%)
  • Customer Service (43.62%)
  • Problem Solving (30.7%)
  • Management (26.58%)
  • Operations (19.77%)
  • Microsoft Office (18.67%)
  • Detail Oriented (16.31%)
  • Information Technology (15.6%)
  • Writing (14.43%)

Defining Skills

A core skill for this occupation, it occurs frequently in job postings.

  • Active Directory (18.99%)
  • Technical Support (47.76%)

Necessary Skills

A skill that is requested frequently in this occupation but isn’t specific to it.

  • Microsoft 365 (5.35%)
  • Microsoft Azure (6.4%)
  • Computer Hardware (16.04%)
  • Computer Science (20.75%)
  • Operating Systems (25.34%)
  • Firewall (5.9%)
  • Issue Tracking (14.43%)
  • Customer Support (13.11%)
  • Peripheral Devices (16.28%)
  • Help Desk Support (23.34%)
  • Project Management (11.94%)
  • Information Technology Infrastructure Library (5.97%)
  • Microsoft Office 365 (10.97%)
  • ServiceNow (9.71%)

Distinguishing Skills

A skill that may distinguish a subset of the occupation.

  • Hardware Troubleshooting (6.98%)
  • Software Installation (6.93%)
  • Microsoft Windows 10 (9.4%)
  • Mac OS (7.72%)
  • Dynamic Host Configuration Protocol (DHCP) (4.52%)
  • Desktop Support (12.19%)
  • Network Troubleshooting (7.82%)
  • TCP/IP (6.53%)
  • Microsoft Intune (Mobile Device Management Software) (4.5%)

Salary Boosting Skills

A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed.

  • Dynamic Host Configuration Protocol (DHCP) (36.55%)
  • Hyper-V (11.65%)
  • Network Troubleshooting (63.24%)

Alternative Job Titles

Sometimes employers post jobs with Technical Support Engineer / Analyst skills but a different job title. Some common alternative job titles include:

  • IT Support Specialist
  • Technical Support Specialist
  • IT Support Technician
  • Technical Support Engineer
  • Technical Support Analyst
  • IT Support Analyst
  • IT Technician
  • IT Supporter
  • IT Support Engineer
  • Implementation Specialist

Similar Occupations

If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.

Common Employers

Here are the employers that have posted the most Technical Support Engineer / Analyst jobs in the past year along with how many they have posted.

United States

  • Allegis Group (1295)
  • TEKsystems (1050)
  • Robert Half (705)
  • Apple (655)
  • Insight Global (650)
  • Merit America (593)
  • Amazon (498)
  • Toro (498)
  • Volt (475)
  • Randstad (369)

North Carolina

  • Allegis Group (83)
  • TEKsystems (60)
  • Npower (Nonprofit) (54)
  • University of North Carolina (45)
  • State of North Carolina (38)
  • MasTec (28)
  • Cynet Systems (27)
  • Insight Global (23)
  • Guilford County Schools (21)
  • Siemens (19)

NC State Programs Relevant to this Career

If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!