Director of Customer Success
What Does a Professional in this Career Do?
A Director of Customer Success is responsible for customer retention and increasing customer loyalty. Often works in software companies, supervising customer success staff who provide direct technical support to customers. Focuses on reducing churn.
Job Outlook
There were 33 Director of Customer Success job postings in North Carolina in the past year and 1342 in the United States.
In combination with other careers in the Marketing Manager industry, which includes the Director of Customer Success career, the following graph shows the number of people employed for each year since 2015:
Salary
Many new Director of Customer Success jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $174,634.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $184,911.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Director of Customer Success postings in the United States in the past year were lower than $149,430.
Education and Experience
Posted Director of Customer Success jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 48.44% |
| Master's Degree | 19.9% |
| Doctoral Degree | 1.04% |
| Other | 3.65% |
Posted Director of Customer Success jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 6.49% |
| 3 to 5 years | 32.36% |
| 6 to 8 years | 24.86% |
| 9+ years | 36.28% |
Skills
Below are listings of the most common general and specialized skills Director of Customer Success positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Leadership (60.66%)
- Communication (55.66%)
- Sales (53.28%)
- Management (50.6%)
- Customer Service (46.94%)
- Operations (36.14%)
- Presentations (28.61%)
- Problem Solving (26.01%)
- Influencing Skills (24.81%)
- Advocacy (20.94%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Customer Success Management (64.17%)
- Account Management (27.3%)
- Software As A Service (SaaS) (17.83%)
- Marketing (36.09%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Workflow Management (7.65%)
- Business Metrics (5.48%)
- Cross-Selling (15.91%)
- Business Operations (7.57%)
- Product Adoption Strategies (13.39%)
- Thought Leadership (7.83%)
- Business To Business (6.61%)
- Customer Relationship Management (15.65%)
- Change Management (13.04%)
- Customer Retention (14.52%)
- Key Performance Indicators (KPIs) (17.39%)
- Customer Advocacy (11.04%)
- Growth Strategies (7.83%)
- Finance (8.09%)
- Customer Lifecycle Management (8.43%)
- Product Management (7.74%)
- Data Analysis (18.78%)
- Customer Support (9.04%)
- Scalability (7.22%)
- Customer Engagement (13.22%)
- Project Management (26.7%)
- Salesforce (16.52%)
- New Product Development (9.39%)
- Upselling (14%)
- Process Improvement (10.87%)
- Revenue Growth (10.09%)
- Performance Metric (5.3%)
- Effective Communication (8.35%)
Salary Boosting Skills
A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed.
- Software As A Service (SaaS) (100%)
Alternative Job Titles
Sometimes employers post jobs with Director of Customer Success skills but a different job title. Some common alternative job titles include:
- Customer Success Manager
- Client Success Lead
- Head of Customer Success
- Success Partner
- Client Success Director
- Director of Client Success
- Customer Enablement Consultant
- Partner Account Director
- Customer Success Lead
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
Common Employers
Here are the employers that have posted the most Director of Customer Success jobs in the past year along with how many they have posted.
United States
- Public Consulting Group (98)
- Cornerstone Ondemand (41)
- iCIMS (38)
- Stiftelsen Norstella (38)
- HealthEdge (37)
- Marriott International (35)
- Intel (22)
- UnitedHealth Group (16)
- Salesforce (15)
- Intuit (14)
North Carolina
- Lumen Technologies (2)
- University of North Carolina (2)
- Public Consulting Group (2)
- Avidxchange (2)
- Cisco (2)
- 10X Recruiting Partners (1)
- Cornerstone Ondemand (1)
- Repstor (1)
- The King's School (1)
- Talentburst (1)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
- Business Administration Master's Degrees
- Professional Communication and Managerial Skills Graduate Certificates
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.