Account Representative (General)
What Does a Professional in this Career Do?
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
Job Outlook
There were 1467 Account Representative (General) job postings in North Carolina in the past year and 37646 in the United States.
In combination with other careers in the Account Manager / Representative industry, which includes the Account Representative (General) career, the following graph shows the number of people employed for each year since 2015:
Salary
Many new Account Representative (General) jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $51,173.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $48,644.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Account Representative (General) postings in the United States in the past year were lower than $34,652.
Education and Experience
Posted Account Representative (General) jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 36.23% |
| Master's Degree | 4.08% |
| Doctoral Degree | 0.3% |
| Other | 41% |
Posted Account Representative (General) jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 66.72% |
| 3 to 5 years | 26.59% |
| 6 to 8 years | 3.42% |
| 9+ years | 3.27% |
Skills
Below are listings of the most common general and specialized skills Account Representative (General) positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Customer Service (55.6%)
- Communication (50.21%)
- Sales (47.92%)
- Problem Solving (25.6%)
- Management (22.89%)
- Microsoft Office (21.76%)
- Detail Oriented (21.18%)
- Collections (16.3%)
- Writing (16.12%)
- Microsoft Excel (15.26%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Accounting (12.34%)
- Account Management (14.11%)
- Billing (25.36%)
- Accounts Receivable (14.13%)
- Business Planning (5.02%)
- Customer Relationship Management (12.43%)
- Key Performance Indicators (KPIs) (2.47%)
- Data Entry (9.12%)
- Finance (11.14%)
- Selling Techniques (19.24%)
- Invoicing (9.2%)
- Marketing (16.93%)
- Sales Prospecting (12.13%)
Distinguishing Skills
A skill that may distinguish a subset of the occupation.
- Apple Products (3.75%)
Alternative Job Titles
Sometimes employers post jobs with Account Representative (General) skills but a different job title. Some common alternative job titles include:
- Account Representative
- Patient Account Representative
- Account Specialist
- Customer Account Representative
- Client Coordinator
- Patient Account Specialist
- Account Service Representative
- Clinical Account Specialist
- Territory Account Manager
- Account Development Representative
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
Common Employers
Here are the employers that have posted the most Account Representative (General) jobs in the past year along with how many they have posted.
United States
- Access Pharmaceutical Services (1099)
- Rent-A-Center (981)
- Fastenal (801)
- Guidant Financial Group (763)
- Johnson & Johnson (547)
- Novartis (545)
- Mariner Finance (538)
- Guidant Financial (437)
- Wells Fargo (316)
- Genuine Parts Company (313)
North Carolina
- Guidant Financial Group (101)
- Wells Fargo (60)
- WakeMed (59)
- Guidant Financial (57)
- Access Pharmaceutical Services (56)
- Rent-A-Center (48)
- Mariner Finance (40)
- Spectrum (28)
- Johnson & Johnson (23)
- Fastenal (21)
NC State Programs Relevant to this Career
If you are interested in preparing for a career in this field, the following NC State Online and Distance Education programs offer a great place to start!
- Business Administration Master's Degrees
- Professional Communication and Managerial Skills Graduate Certificates
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.