Systems Support Specialist
What Does a Professional in this Career Do?
A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
Job Outlook
There were 87 Systems Support Specialist job postings in North Carolina in the past year and 2096 in the United States.
In combination with other careers in the Computer Support Specialist industry, which includes the Systems Support Specialist career, the following graph shows the number of people employed for each year since 2016:
Salary
Many new Systems Support Specialist jobs have salaries estimated to be in the following ranges, based on the requirements and responsibilities listed in job postings from the past year.
National
The average estimated salary in the United States for this career, based on job postings in the past year, is $80,190.
State
The average estimated salary in North Carolina for this career, based on job postings in the past year, is $81,274.
Percentiles represent the percentage that is lower than the value. For example, 25% of estimated salaries for Systems Support Specialist postings in the United States in the past year were lower than $62,576.
Education and Experience
Posted Systems Support Specialist jobs typically require the following level of education. The numbers below are based on job postings in the United States from the past year. Not all job postings list education requirements.
| Education Level | Percentage |
|---|---|
| Associate's Degree | 0% |
| Bachelor's Degree | 40.36% |
| Master's Degree | 5.39% |
| Doctoral Degree | 1.43% |
| Other | 24% |
Posted Systems Support Specialist jobs typically require the following number of years of experience. The numbers below are based on job postings in the United States from the past year. Not all job postings list experience requirements.
| Years of Experience | Percentage |
|---|---|
| 0 to 2 years | 30.01% |
| 3 to 5 years | 53.12% |
| 6 to 8 years | 10.1% |
| 9+ years | 6.76% |
Skills
Below are listings of the most common general and specialized skills Systems Support Specialist positions expect applicants to have as well as the most common skills that distinguish individuals from their peers. The percentage of job postings that specifically mention each skill is also listed.
Baseline Skills
A skill that is required across a broad range of occupations, including this one.
- Troubleshooting (Problem Solving) (68.89%)
- Communication (44.27%)
- Operations (38.36%)
- Management (28.34%)
- Problem Solving (26%)
- Customer Service (21.8%)
- Microsoft Office (17.99%)
- Information Technology (15.41%)
- Leadership (14.79%)
- Detail Oriented (13.41%)
Defining Skills
A core skill for this occupation, it occurs frequently in job postings.
- Automation (11.01%)
- Control Systems (22.1%)
- Supervisory Control And Data Acquisition (SCADA) (12.07%)
- Human Machine Interfaces (8.22%)
- Programmable Logic Controllers (11.69%)
Necessary Skills
A skill that is requested frequently in this occupation but isn’t specific to it.
- Technical Support (28.71%)
- Active Directory (13.89%)
- Industrial Networking (1.34%)
- Computer Science (22.26%)
- HVAC (9.04%)
- Computer Networks (7.18%)
- Business Systems (2.69%)
- Building Management System (7.63%)
- Computer Hardware (11.9%)
- Electrical Engineering (3.5%)
- Auditing (6.18%)
- Continuous Improvement Process (5.34%)
- Electrical Wiring (4.05%)
- Instrumentation (5.04%)
- Cyber Security (5.8%)
- Operating Systems (31.18%)
- Firewall (4.14%)
- Modbus (3.27%)
- Information Systems (12.35%)
- DeviceNet (1.54%)
- Distributed Control Systems (4.26%)
- Electronics (2.59%)
- Help Desk Support (16.99%)
- Project Management (12.62%)
- Motor Controllers (2.75%)
- Electronic Components (2.47%)
- Peripheral Devices (12.2%)
- Key Performance Indicators (KPIs) (4.38%)
- Motor Control (3.55%)
- Industrial Control Systems (2.37%)
- SQL (Programming Language) (6.53%)
- Process Control (3.63%)
- System Support (8.36%)
- Variable Frequency Drives (3.88%)
- Material Handling (4.54%)
- Systems Integration (4.34%)
- TCP/IP (6.23%)
- Automation Systems (1.61%)
- Programmable Logic Controllers Programming (1.94%)
- Commissioning (6.4%)
- Operational Performance Management (2.17%)
Salary Boosting Skills
A professional who wishes to excel in this career path may consider developing the following highly valued skills. The percentage of job postings that specifically mention each skill is listed.
- Programmable Logic Controllers (100%)
Alternative Job Titles
Sometimes employers post jobs with Systems Support Specialist skills but a different job title. Some common alternative job titles include:
- Control Systems Specialist
- Controls Systems Manager
- Control Systems Technician
- Systems Support Representative
- Systems Specialist
- Technology Support Specialist
- Systems Support Technician
- Field Support Technician
- Controls Engineer
Similar Occupations
If you are interested in exploring occupations with similar skills, you may want to research the following job titles. Note that we only list occupations that have at least one corresponding NC State Online and Distance Education program.
- Electrical Controls Engineer
- Programmable Logic Controller (PLC) Programmer
- Technical Support Engineer / Analyst
- Automation Engineer
- IT Administrator
Common Employers
Here are the employers that have posted the most Systems Support Specialist jobs in the past year along with how many they have posted.
United States
- Aerotek (64)
- Amazon (35)
- H&R Block (35)
- Contech Control Services (24)
- Siemens (24)
- Albireo Energy (23)
- Rpo Pte Ltd (23)
- General Dynamics (21)
- Insight Global (20)
- Nestlé (20)
North Carolina
- Rpo Pte Ltd (10)
- Fcx Performance (5)
- Intertape Polymer Group (4)
- Novo Nordisk (3)
- The Ascendancy Group (3)
- CaroMont Health (3)
- Applied Industrial Technologies (2)
- Honeywell International (2)
- Amazon (2)
- City Of Monroe (2)
All wages, job posting statistics, employment trend projections, and information about skill desirability on this page represents historical data and does not guarantee future conditions. Data is provided by and downloaded regularly from Lightcast. For more information about how Lightcast gathers data and what it represents, see Lightcast Data: Basic Overview on Lightcast's Knowledge Base website.