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{"id":101027,"date":"2017-04-27T16:20:33","date_gmt":"2017-04-27T20:20:33","guid":{"rendered":"https:\/\/online-distance.ncsu.edu\/?page_id=101027"},"modified":"2023-05-31T20:22:58","modified_gmt":"2023-06-01T00:22:58","slug":"state-authorization-complaints","status":"publish","type":"page","link":"https:\/\/www-test.online.ncsu.edu\/state-authorization-complaints\/","title":{"rendered":"SARA Student Complaint and Grievance Process"},"content":{"rendered":"\n

In addition to ensuring that institutions are authorized to offer academic programs in other states, the National Council for State Authorization Reciprocity Agreements (NC-SARA) provides a pathway for students in all states to submit complaints (also known as grievances). Initial responsibility for the investigation and resolution of complaints resides with the institution against which the complaint is made. Further consideration and resolution, if necessary, is the responsibility of the SARA Portal Entity, and other responsible agencies of the institution\u2019s home state. Examples of consumer protection complaints for SARA purposes include, but are not limited to:<\/p>\n\n\n\n

Veracity of recruitment and marketing materials;<\/li>
Accuracy of job placement data;<\/li>
Accuracy of information about tuition, fees and financial aid;<\/li>
Complete and accurate admission requirements for courses and programs;<\/li>
Accuracy of information about the institution\u2019s accreditation and\/or any programmatic\/specialized accreditation held by the institution\u2019s programs;<\/li>
Accuracy of information about whether course work meets any relevant professional licensing requirements or the requirements of specialized accrediting bodies;<\/li>
Accuracy of information about whether the institution\u2019s course work will transfer to other institutions; and<\/li>
Operation of distance education programs consistent with practices expected by institutional accreditors (and, if applicable, programmatic\/specialized accreditors) and\/or the Council of Regional Accrediting Commissions (C\u2010RAC) Guidelines for distance education.<\/li><\/ul>\n\n\n\n
Student complaints, including claims that their rights under law or university policy have been violated, may be resolved by a two-step process.<\/p>\n\n\n\n
Step 1 \u2013 All Students:<\/strong><\/p>\n\n\n\n
- The initial responsibility for resolving the complaint resides with the institution. Your first step as a student, regardless of residency, is to use the Written Student Complaint Form<\/a> to submit a complaint.<\/li>
- NC State University Regulation 11.35.04 Written Student Complaints<\/a><\/li><\/ul>\n\n\n\n
  For questions about the student complaint process for Online and Distance Education courses or programs at NC State University, please contact the Associate Vice Provost for Online and Distance Education, Dr. Tim Petty by mail (Campus Box 7113, NC State University, Raleigh, NC 27695), email (itpetty@ncsu.edu<\/a>), or phone (919.515.2393).<\/p>\n\n\n\n
  Step 2 \u2013 Your Residency Determines Your Next Step:<\/strong><\/p>\n\n\n\n
  Most Out-of-State Students: <\/strong>If your complaint is not resolved at the institutional level (Step 1), then out-of-state students residing in National Council for State Authorization Reciprocity Agreement (NC-SARA) states, which includes all states except California, may submit complaints to SARA-North Carolina<\/a>. SARA-North Carolina operates under NCSEAA (North Carolina State Education Assistance Authority). Access the Complaint Form<\/a> at SARA-North Carolina Student Complaint Process<\/a> web page.<\/li><\/ul>\n\n\n\n
  Contact Information for NCSEAA c\/o SARA North Carolina:
  P.O. Box 41349
  Raleigh, NC 27629
  Toll free: 855.SARA.1.NC (727.2162)
  Local: 919.549.8614, ext. 4667
  Fax: 919.248.6667
  Email: information@saranc.org<\/a><\/p>\n\n\n\n
  North Carolina Residents:<\/strong> If your complaint is not resolved at the institutional level (Step 1), then you may refer your complaint to the North Carolina Post-Secondary Education Complaint Process<\/a> of the Licensure Division of the University of North Carolina System Office. The policy is at Student Complaint Policy (PDF)<\/a>; the complaint form is at Student Complaint Form (PDF)<\/a>.<\/li><\/ul>\n\n\n\n
  Contact Information for North Carolina Post Secondary Education Complaints:
  North Carolina Post Secondary Education Complaints
  c\/o Student Complaints
  University of North Carolina System Office
  910 Raleigh Road, Chapel Hill, NC 27515-2688
  Phone: 919.962.4558
  Email: studentcomplaint@northcarolina.edu<\/a><\/p>\n\n\n\n
  Additional Resources for Student Complaints<\/strong><\/p>\n\n\n\n
  Consumer Protection Division of the North Carolina Department of Justice<\/a>. To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit State Attorney General\u2019s File a Complaint<\/a>, and click on the General Consumer Complaint Form<\/a> under the section “Complain Online.” Visit North Carolina Department of Justice<\/a> for a more comprehensive overview of services. <\/li><\/ul>\n\n\n\n
  Complaints can be mailed to:
  Consumer Protection Division
  Attorney General\u2019s Office
  Mail Service Center 9001
  Raleigh, NC 27699-9001<\/p>\n\n\n\n
  For telephone assistance:
  Toll-free within North Carolina: 1-877-5-NO-SCAM
  From outside North Carolina: (919) 716-6000
  En Espanol: (919) 716-0058<\/p>\n\n\n\n
  Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)<\/a>. SACSCOC expects individuals to attempt to resolve the complaint through all means available to the complainant, including the institution\u2019s grievance procedures, before submitting a complaint to SACSCOC. Complete information about the SACSCOC process is at Complaint Procedures Against the Commission or its Accredited Institutions<\/a> (the complaint form is on the last two pages).<\/li><\/ul>\n\n\n\n
  Southern Association of Colleges and Schools Commission on Colleges
  1866 Southern Lane
  Decatur, Georgia 30033-4097
  Phone: 404.679.4500
  Contact: http:\/\/sacscoc.org\/about-sacscoc\/faqs\/<\/a><\/p>\n\n\n\n
  State Portal Entity Contacts.<\/a> NC-SARA provides a complete list of relevant agencies with contact information for each NC-SARA state.<\/li><\/ul>\n\n\n\n
  National Council for State Authorization Reciprocity
  3005 Center Green Drive, Suite 130
  Boulder, Colorado 80301
  Phone: 303.848.3275
  Email: info@nc-sara.org
  Contact: https:\/\/nc-sara.org\/state-portal-entity-contacts<\/a><\/p>\n\n\n\n
  Student Complaint Information by State and Agency<\/a><\/li><\/ul>\n\n\n
  \n
  \n
  \n
  \n \n\n \n\n
  \n
  \n $\"\"$ \n <\/div>\n <\/div>\n \n
  \n \n
  Professional Licensure<\/h3>\n \n\n \n
  Read more
  In addition to ensuring that institutions are authorized to offer academic programs in other states, the National Council for State Authorization Reciprocity Agreements (NC-SARA) provides a pathway for students in all states to submit complaints (also known as grievances). Initial responsibility for the investigation and resolution of complaints resides with the institution against which the complaint…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ncst_dynamicHeaderBlockName":"ncst\/floating-box-header","ncst_dynamicHeaderData":"{\"backgroundColor\":\"reynolds_400\",\"boxPosition\":\"left\",\"ctaNum\":\"one\",\"mirrorLayout\":true,\"imageID\":111163,\"imageURL\":\"https:\/\/online-distance.ncsu.edu\/wp-content\/uploads\/sites\/4\/2022\/12\/BK-3093med.jpg\",\"focalPoint\":{\"x\":\"0.45\",\"y\":\"0.43\"}}","ncst_content_audit_freq":"","ncst_content_audit_date":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/pages\/101027"}],"collection":[{"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/comments?post=101027"}],"version-history":[{"count":125,"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/pages\/101027\/revisions"}],"predecessor-version":[{"id":501740,"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/pages\/101027\/revisions\/501740"}],"wp:attachment":[{"href":"https:\/\/www-test.online.ncsu.edu\/wp-json\/wp\/v2\/media?parent=101027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}